All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

Please note that when an item in the order is cancelled, the whole order will get cancelled.

If you had selected Cash on Delivery, no amount to be refunded because you have not paid for your order. For payments made via Credit Card, Debit Card, Net Banking or Wallet you will receive a refund into the source account within 5-7 days from the time of order cancellation. UPI transactions Refund would be initiated after 7 to 10 days.

Yes, you can change the shipping address of your order under the 'change address' option, which is available under the 'My order' section, before we have processed (packed) it.

The products purchased on Redline.Fashion can be returned or exchanged for 1 time per order within 7 days of delivery. Post this, return or exchange is not allowed. Keeping the strict hygiene standards of our products, we do not accept returns / exchange on several product categories like cap, hat, mask, boxers, shorts, Undergarments, Vets & tank tops.

We reserve the right not to accept Return/Exchange of products which

• We believe are being returned after use, washed or soiled or
• Are damaged (except where the return is on account of damaged goods having been delivered to you).

We will not be able to arrange reverse pickup of products, unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at care@redline.fashion and we will get back to you. Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 7 days of receiving the request.

Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags, barcode, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product.

We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touch points at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.

Please Note: You have to send us the images of the product you want to return at care@redline.fashion and we will get back to you. Once confirmed by our customer experience team, we will intimate you to initiate return of product as below. The reverse pickup of Product/s will be initiate within 7 days of receiving the request.

You can place a 'Return Request' under the 'My Orders' section of main menu

• Choose the product you want to return
• Click on 'Return/Exchange' option
• Click on the 'Return' button
• Select the reason for return. Please note that selecting the right reason for return will help us serve you better
• Click on 'Submit' and you are done

There are two ways to return the product:

Pick up: In most locations, we have our pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your bank account. You have to shared scan copy of the courier receipt with us on care@redline.fashiongiving your order id to help us track your order.

The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company

Kindly pack the items securely to prevent any loss or damage during transit.

You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.

Return pick-up is available only on the address on which the product was delivered. Our courier partner will try a maximum of 2 attempts

In case for any reason the consignee is unavailable or uncontactable during the time of pickup, the pickup request will get auto cancelled, and we would not be able to pick up the products further.

In case of pick up request being auto cancelled – Self – Ship Option is still available to the customer – this must be 7 days from the date of delivery

Address for Self shipment:

Stalwart Sourcing Solutions

No. 36/6, Near Southern Textiles, Trichy Main Road, Ranganathapuram, Sulur,

Coimbatore - 641 402, Tamilnadu, India.

Contact Number – 95009 35062

In case of any queries regarding this, please reach us at care@redline.fashion on Monday to Saturday between 10:30AM to 5:30PM.

Please Note: You have to send us the images of the product you want to exchange at care@redline.fashion and we will get back to you. Once confirmed by our customer experience team, we will intimate you to initiate exchange of product as below. The reverse pickup of Product/s will be initiate within 7 days of receiving the request.

You can place a request to 'Exchange' under the 'My Orders' section of main menu

Choose the product you want to exchange

Click on 'Exchange' option

Select the reason for exchange and the size you want (In case you want a different size of same item). Click on 'Exchange' and you are done

Exchange can be initiated for 1 time per order. Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to exchange the product :

Pick up: In most locations, we offer a pickup service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 - 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you and QC is cleared, we will ship the item you wanted in exchange. You can track the status in the 'My Orders' page

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your bank account provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@redline.fashion giving your order id to help us track your order

The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company You can send the exchange to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the exchange shipments to the Warehouse Manager, address details can be found on your order invoice.

Kindly pack the items securely to prevent any loss or damage during transit.

Address for Self shipment:

Stalwart Sourcing Solutions

No. 36/6, Near Southern Textiles, Trichy Main Road, Ranganathapuram, Sulur,

Coimbatore - 641 402, Tamilnadu, India.

Contact Number - 95009 35062

In case of any queries regarding this, please reach us at care@redline.fashion on Monday to Saturday between 10:30AM to 5:30PM.

Currently, Our Logistics partners pick up products from select PIN Codes.

Please note our delivery partners may take up to 4 - 7 days for pick up from the date of request & the order may take up to 15 days from the date of pick up to reach our warehouse for quality check. The pickup schedule will be informed via a message. In case of an exchange, we will ship the item you wanted in exchange, once we receive the product already with you. You can track the status on the 'My Orders' page.

We make two attempts to pick up the item. If the item is not picked up on the second attempt, the pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period (check the product details page for the same).

1) If you have placed a prepaid order, your refund will be credited to the original payment source. Once the return reaches our warehouse and passes the QC test Refunds are processed from our end within 24 hours. You will Receive Refund into your source account within 5-7 working days once we have processed the refund.

2) If you have placed a Cash On Delivery order, your refund will be credited to your Bank account in that case, we would request the bank account details while initiating the exchange request.

Please Note:

• The account name should be the same as the order name
• The refund will be processed only once the return reaches our warehouse and passes the QC test
• The refund will only include the value of the ordered items.
• Shipping charges and COD charges paid during order placement will not be refunded.

In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges as per actual shipping charges paid during order. This one way shipping charges need to pay while initiating the exchange request.

In case the product fails Quality Control Test and if in any way, customer breaches or misuses Redline.Fashion’s policy, then we at our sole discretion may take following steps;

• Reserve the right to block the customer account. No evidence of such case will be provided.
• No amount will be refunded to the customer in such case.
• Only communication available with the customer will be through email.
• We do not store QC failed products; it will be either donated or recycled depending upon company’s internal policies.
• In case customer registers himself with different account and such account gets detected operating from same IP address, we may block the accounts from ordering further.

Please note the refund will be processed once the return reaches our warehouse & the product passes the QC test. Once the refund has been initiated by Redline.Fashion as per our Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines:

COD Account Refund/NEFT - 5 to 7 working day’s post refund initiation.

Please note: Redline.Fashion initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary depending on the time taken by the courier partner to pick up the return (up to 4 - 7 days from the date of request) & deliver the return to a Redline.Fashion warehouse (may take up to 15 days) from return pickup. In case of any refund discrepancies, Redline.Fashion would at its sole discretion, request you to share with us a screenshot of your bank statement.